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Accident In Shop Claim

If you’ve suffered an injury as a result of an accident that happened in a shop that wasn’t your fault, you could be entitled to compensation. Speak to our specialist solicitors today.

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Key points for making an injury claim

The most important things to remember when making a shop injury claim:

  • You can make a shop accident claim if you or a loved one has been injured while inside a shop and you believe it was caused by negligence of your health and safety.
  • The level of compensation you should expect to receive will depend on the severity of your injury, the pain and suffering caused and the impact it will have on your life going forwards.
  • You have up to three years from the accident date or the date a professional medical practitioner diagnosed your injuries to start your claim.

Common causes of shop accidents

Injuries are a common occurrence in shops around the UK because of how much is always going on. As a customer, it might not be immediately obvious as to how much is happening behind the scenes when you visit your local supermarket or corner shop. Because the staff have so much to do on a daily basis, things are often missed. In the worst-case scenario, this negligence can cause the following accidents that lead to injury:

  • Slips, trips, and falls: Wet or uneven flooring without warning signs can lead to trauma and injury.
  • Falling objects: There is the possibility of being struck by falling objects due to faulty shelving or incorrect stacking.
  • Poor lighting: If the store has limited lighting, you are likely to bump into things and cause greater injury.
  • Medical negligence: Some supermarkets have their own in-house pharmacies. Poor level of care in these facilities can lead to medical injuries or trauma.
  • Defective equipment: Injuries caused by faulty coffee machines or defective machinery in the store.
  • Industrial accidents: Incidents involving heavy machinery, forklift accidents, or exposure to hazardous conditions without proper protection.

If you’ve suffered an injury due to any of the above scenarios or an incident we haven’t covered, speak with our experienced personal injury solicitors. We’ll help you understand your rights and assist throughout the entire process of making a claim.

Common injuries caused by accident in a shop

While any of the above incidents may occur inside a shop, what are the most common injuries these incidents cause? We can’t cover every possible injury, but some of the most common include:

  • Heel injury: Damage to the achilles tendon or heel bones.
  • Eye injury: Damage to the eyeball, socket or surrounding area.
  • Broken bones: Fractures or breaks in the bone.
  • Head injury: Damage to the head, face or brain.
  • Burn injury: Damage to the skin from chemicals or heat.
  • Back injury: Straining or trauma to the back.

Have any of these injuries happened to you? If you think they might be down to negligence of your safety inside a shop, get in touch and we’ll help you to secure the compensation you deserve.

Get the best legal team on your side

  • Over 1,000 years of combined legal expertise
  • We’ll get you more compensation than anyone else
  • Early payments to cover your expenses*
  • We win the cases other firms can’t
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When can I make a shop injury claim?

If you were injured in a shop accident that wasn’t your fault, but due to someone else’s negligence, you may be eligible to file a personal injury claim. Even if you were partly responsible for the accident, you could still be entitled to claim compensation. And remember, you have three years from the date of the accident to start your claim.

Average compensation for a shop accident claim

The amount of compensation you should hope to claim for will depend on the severity of your injury, where on your body you were injured and the ongoing effect it has had on your life since.

Compensation for general damages is based on the severity of your injuries, whereas compensation for special damages considers the broader impact these injuries have on your life.

How is compensation calculated for shop injury claims?

The amount of compensation you could receive for your shop injury will be influenced by the Judicial College Guidelines, which consider the injured body part and the injury’s severity, including recovery time. To find out what you could be owed in general damages, use our trusty compensation calculator. 

Find out how much you could claim

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Compensation amounts are estimated based on the level of injury below

What evidence do I need to support my accident in shop claim?

To begin a shop injury compensation claim, you’ll have to gather as much evidence of what happened as you possibly can. This is essential to build a strong case against the shop and those responsible for your accident and injury. The more evidence you gather, the better chance you have to win your case. A few of the pieces of evidence you should look to gather for your claim include: 

  • Accident report: Ensure the incident is recorded in the store’s accident report book. Secure a copy of this report, which should detail the time, date, and circumstances of the incident.
  • Photographic evidence: Document the scene of the accident with clear photos, highlighting any contributing hazards like slippery surfaces or defective equipment. Also, take photographs of your injuries to record their extent and severity.
  • Medical records: Gather all pertinent medical documents, such as doctor’s notes, X-rays, and other relevant reports. These documents are vital to your case.
  • CCTV footage: If available, obtain CCTV footage of the accident. This footage can provide a clear and objective view of the events as they unfolded.
  • Witness statements: Compile contact information from witnesses and collect their accounts of the incident. Witness statements can significantly assist in your claim.
  • Financial records: Keep records of all costs related to your injury, including medical expenses, travel expenses for medical appointments and lost wages. Use receipts, invoices and bank statements to back this up.
  • Personal diary: Maintain a diary detailing the impact of the injury on your daily activities, such as work absences, missed family events, and any ongoing pain or limitations.

If you need help in gathering or collating evidence to make a claim, our experienced personal injury solicitors are here to guide you through the process.

Are there any time limits for making a shop accident claim?

As with most personal injury claims, the time limit to claim is three years after the accident took place, the date you discovered the injury, or when a medical professional diagnosed your injuries.

However, there are some exceptions to the usual three-year deadline for filing a claim.

  • If the person injured has mental incapacitation, the three-year clock only starts ticking once they regain mental capacity.
  • If you were under 18 when the accident happened, you have until three years after your 18th birthday to start your claim. Alternatively, a responsible adult, known as a ‘litigation friend,’ can start the claim for you sooner.
  • For injuries after an assault in a shop, you have a shorter window of two years to make your claim.
  • When accidents happen in shops abroad or on holiday, the time limits can vary by country and are often shorter than in the UK.

We recommend starting your claim as soon after your accident as possible. This way, we can collect all the necessary evidence and build the strongest case for you.

Frequently asked questions

What should I do immediately after an accident in a shop?

The first thing you should do when sustaining any kind of injury is to seek medical attention. After this, be sure to gather as much evidence of the injury as you can to assist in any future claim you may make.

Can I claim if I was partially at fault for the accident?

Depending on how involved you were in the accident itself, it is still possible to make a claim. Your level of involvement will be analysed by a legal professional to see what we can do before investigating the claim fully.

What happens if the shop denies responsibility for the accident?

If the shop denies responsibility, the case will likely go to court. Here, a judge will assess the evidence of your claim and come to a decision for all parties.

Can I claim for psychological injuries after an accident in a shop?

Psychological injuries can be just as painful as physical injuries and can affect you for the rest of your life. You can claim compensation for resulting anxiety, depression or stress caused by your accident in a shop.

Should I accept the first compensation offer from the shop’s insurance company?

Always discuss compensation offers with your solicitor before accepting. Initial settlements may be much lower than you deserve, so make sure the experts can fight for as much justice as they can for you.

Why choose Express Solicitors?

We have over 20 years of experience in the personal injury game. At Express Solicitors, we’re equipped to handle any and all shop injury claims as they’re a common occurrence in our field. 

No matter how challenging the claim seems, we approach each case with the same thoughtfulness and empathy as we would any other. We want to get our clients retribution for the suffering that’s been caused.

Our no-win, no-fee arrangements mean you can pursue your shop injury claim without the fear of upfront costs or crippling financial loss due to preceding court fees.

We’re also extremely proud to have an “Excellent” rating on Trustpilot and are accredited by the Solicitors Regulation Authority (SRA), demonstrating our dedication to professional integrity and client satisfaction.

So get in touch today to begin your shop injury compensation claim and find out how much compensation you may be entitled to.

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